Name the knot
Describe the piece of work that is stuck, rather than a general ambition to improve everything.
02 / THE METHOD
Make the decision visible.
An ordinary ordered path communicates the same method as the homepage’s interactive working example. This is a sample, not a diagnosis of a business.
- 01 / PROBLEM
A request changes hands.
The handoff is unclear. The team wants a more useful definition of what is ready to move.
- 02 / DECISION
What does “ready” mean?
Put the required information, checker and exception path in plain view.
- 03 / NEXT MOVE
Draft one agreement.
Write a bounded readiness checklist to discuss with the people on both sides.
Map what matters
Put choices, constraints and ownership in view. Identify missing information.
Choose a next move
Define a bounded action, a possible owner and what a useful check-in could examine.
Keep the loop small
Discuss what happened and what still needs a decision with the team doing the work.